Shipping & Returns

 

We are pleased to offer free shipping Australia wide over $100.

All orders will be sent via Australia Post.

Orders under $100 will incur a $5 postage fee.



Shipping to New Zealand is AUD $30. We deduct the GST after the checkout process, and will email you to notify you of the total charge. Please allow 10 working days for delivery of stock items. For special orders we will provide a non-binding delivery date upon request.

 

For international shipping to the Northern Hemisphere, please order through our Danish website, here.

Australia Over $100
FREE
Australia Under $100 AUD $5
Australia Express AUD $20
New Zealand Per pair AUD $30

 


Returns

Change of mind or size swap returns
All returns/exchanges must have been purchased within the last 30 days and returned in their original condition and packaging, that means that they must be in new, unused, and unworn condition (ie. not worn outside or for long periods).
Please return the shoes with the paper in between the shoes in box as it was when you received them. If the product shows any signs of wear or damage (such as soiling on the soles or significant marks/creasing on the leather), we cannot resell them and the return will not be accepted. We recommend trying your Nature shoes on a clean and/or carpeted surface to be sure of your size before wearing them outside or for any length of time.

 

Upon receipt of your returned products, we will happily reimburse you for the cost of the goods (minus shipping) providing they meet the conditions for return. Please do not write or use tape on the product box as this is considered part of the product.

 

All returns for change of size or change of mind must be returned at the expense of the customer, however, exchanged goods will be sent back free of charge.

 

Faulty goods
If you have received faulty goods, and the purchase was made within the 30 day return period or if your shoes have developed manufacturing faults after they have been worn please contact us.

 

If the product is found to be faulty, we will repair, replace or refund your order where appropriate.

 

We may request photos of the fault claim prior to approving the return.

Please send returns to our Fitzroy warehouse at:

Nature Footwear Australia
31-33 Best Street
North Fitzroy, VIC 3068

Sales Tax

10.0% sales tax applies within Australia. This is included in all prices. It will be appear at the checkout on international orders, and then will be deducted from the sale when it is processed.

Privacy

At Nature we value your privacy. We will not sell, misuse or otherwise abuse the trust that you place in us when you provide us with your details.

Any and all information collected – including membership forms or email lists – at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to us will be held, and will not be used in ways that you have not consented to.

We maintain several email lists to keep subscribers informed about areas of specific interest. Individuals must request to join our mailing lists by signing up through our website. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.

We are committed to protecting your privacy. We use the information we collect about you to improve our products and your experience with Nature. For more information please contact us at info@naturefootwear.com.au.

 

We acknowledge the Traditional Custodians of the land on which we work and create, the Wurundjeri people of the Kulin Nation, and pay respect to the ongoing living cultures of First Peoples. Sovereignty has never been ceded. It always was and always will be, Aboriginal land.

We support the Uluru Statement from the Heart to achieve justice, recognition and respect for First Nations people and a referendum to enshrine a First Nations Voice in the Constitution. We accept the invitation contained in the Statement to walk together with Aboriginal and Torres Strait Islander peoples in a movement of the Australian people for a better future.