Shipping and Returns
We are pleased to offer free shipping Australia wide over $100.
All orders will be sent via Australia Post.
Orders under $100 will incur a $5 postage fee.
Shipping to New Zealand is AUD $30. We deduct the GST after the checkout process, and will email you to notify you of the total charge. Please allow 10 working days for delivery of stock items. For special orders we will provide a non-binding delivery date upon request.
Express shipping orders must be placed by 4:00pm AEST to be shipped the same day.
For international shipping to the Northern Hemisphere, please order through our Danish website, here.
AustraliaOver $100FREEAustraliaUnder $100AUD $5AustraliaExpressAUD $20New ZealandPer pairAUD $30
Change of mind or size swap returnsAll returns/exchanges must have been purchased within the last 30 days and returned in their original condition and packaging, that means that they must be in new, unused, and unworn condition (ie. not worn outside or for long periods).Please return the shoes/boots/sandals with the paper in between the shoes in box as it was when you received them. If the product shows any signs of wear or damage (such as soiling on the soles or significant marks/creasing on the leather), we cannot resell them and the return will not be accepted. We recommend trying your Duckfeet on a clean and/or carpeted surface to be sure of your size before wearing them outside or for any length of time.
Upon receipt of your returned products, we will happily reimburse you for the cost of the goods (minus shipping) providing they meet the conditions for return. Please do not write or use tape on the product box as this is considered part of the product.
All returns for change of size or change of mind must be returned at the expense of the customer, however, exchanged goods will be sent back free of charge.
Faulty goodsIf you have received faulty goods, and the purchase was made within the 30 day return period or if your shoes have developed manufacturing faults after they have been worn please contact us.
If the product is found to be faulty, we will repair, replace or refund your order where appropriate.
We may request photos of the fault claim prior to approving the return.
Please send returns to our Fitzroy warehouse at:
31-33 Best Street, North Fitzroy 3068
10.0% sales tax applies within Australia. This is included in all prices. It will be appear at the checkout on international orders, and then will be deducted from the sale when it is processed.
At Duckfeet we value your privacy. We will not sell, misuse or otherwise abuse the trust that you place in us when you provide us with your details.
Any and all information collected – including membership forms or email lists – at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to us will be held, and will not be used in ways that you have not consented to.
We maintain several email lists to keep subscribers informed about areas of specific interest. Individuals must request to join our mailing lists by signing up through our website. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.
We are committed to protecting your privacy. We use the information we collect about you to improve our products and your experience with Duckfeet. For more information please contact us at email@example.com.