Shipping and Returns
Shipping
We are pleased to offer free shipping Australia wide over $100.
All orders will be sent via Australia Post.
Orders under $100 will incur an $8 postage fee.
Shipping to New Zealand is AUD $30. Please allow 10 working days for delivery of stock items. For special orders we will provide a non-binding delivery date upon request.
Express shipping orders must be placed by 2:00pm AEST to be shipped the same day.
Australia | Over $100 |
|
|
---|---|---|---|
Australia | Under $100 | AUD $8 | |
Australia | Express | AUD $25 | |
New Zealand | AUD $30 |
Returns
Discounted and Sale Items
Items that are not purchased at full price are eligible for store credit (in the form of a gift card) or exchange only for change of mind.
Faulty goods
If you have received faulty goods, and the purchase was made within the 30 day return period or if your shoes have developed manufacturing faults after they have been worn please contact us.
If the product is found to be faulty, we will repair, replace or refund your order where appropriate. We may request photos of the fault claim prior to approving the return.
Return and Exchange Postage
We cover the initial postage for your order for purchases over $100 and ask you to cover the postage for returns. We will cover the postage for a second pair of shoes to be posted out to you after you have returned them and require you to cover any subsequent postage for returns.
Please send returns to our Fitzroy warehouse at:
The Natural Shoe Store
31-33 Best Street, North Fitzroy 3068
Sales Tax
10.0% sales tax applies within Australia. This is included in all prices.
Privacy
At The Natural Shoe Store we value your privacy. We will not sell, misuse or otherwise abuse the trust that you place in us when you provide us with your details.
Any and all information collected – including membership forms or email lists – at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to us will be held, and will not be used in ways that you have not consented to.
We maintain several email lists to keep subscribers informed about areas of specific interest. Individuals must request to join our mailing lists by signing up through our website. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.
We are committed to protecting your privacy. We use the information we collect about you to improve our products and your experience with Duckfeet. For more information please contact us at info@thenaturalshoestore.com.au.