Shipping and Returns

Shipping

We are pleased to offer free shipping Australia wide over $100.

All orders will be sent via Australia Post.

Orders under $100 will incur an $8 postage fee.

Shipping to New Zealand is AUD $30. Please allow 10 working days for delivery of stock items. For special orders we will provide a non-binding delivery date upon request.

Express shipping orders must be placed by 2:00pm AEST to be shipped the same day.

Australia	Over $100	FREE
Australia	Under $100	AUD $8
Australia	Express	AUD $25
New Zealand		AUD $30

Returns

Change of mind or size swap returns

All returns/exchanges must have been purchased at full price within the last 30 days and returned in their original condition and packaging, that means that they must be in new, unused, and unworn condition (ie. not worn outside or for long periods).

Please return the items in all original packaging, including paper in between the shoes in the box as it was when you received them. If the product shows any signs of wear or damage (such as soiling on the soles or significant marks/creasing on the leather), we cannot resell them and the return will not be accepted. We recommend trying your shoes on a clean and/or carpeted surface to be sure of your size before wearing them outside or for any length of time.

Upon receipt of your returned products, we will happily reimburse you for the cost of the goods (minus shipping) providing they meet the conditions for return. For items purchased at a discounted price we offer exchange or store credit. Please do not write or use tape on the product box as this is considered part of the product.

All returns for change of size or change of mind must be returned at the expense of the customer, however, exchanged goods will be sent back free of charge.

International returns for change of size or change of mind must be returned at the expense of the customer, and exchanged goods will incur a cost of $40 for postage back to the customer.

Discounted and Sale Items
Items that are not purchased at full price are eligible for store credit (in the form of a gift card) or exchange only for change of mind.

Faulty goods
If you have received faulty goods, and the purchase was made within the 30 day return period or if your shoes have developed manufacturing faults after they have been worn please contact us.

If the product is found to be faulty, we will repair, replace or refund your order where appropriate. We may request photos of the fault claim prior to approving the return.

Return and Exchange Postage
We cover the initial postage for your order for purchases over $100 and ask you to cover the postage for returns. We will cover the postage for a second pair of shoes to be posted out to you after you have returned them and require you to cover any subsequent postage for returns.

Please send returns to our Fitzroy warehouse at:

The Natural Shoe Store

31-33 Best Street, North Fitzroy 3068

Sales Tax

10.0% sales tax applies within Australia. This is included in all prices.

Privacy

At The Natural Shoe Store we value your privacy. We will not sell, misuse or otherwise abuse the trust that you place in us when you provide us with your details.

Any and all information collected – including membership forms or email lists – at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to us will be held, and will not be used in ways that you have not consented to.

We maintain several email lists to keep subscribers informed about areas of specific interest. Individuals must request to join our mailing lists by signing up through our website. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.

We are committed to protecting your privacy. We use the information we collect about you to improve our products and your experience with Duckfeet. For more information please contact us at info@thenaturalshoestore.com.au.